One of the most frustrating parts of hiring packers and movers is getting a quote that looks affordable, only to find extra charges added on moving day. The good news is that most of these surprises are avoidable. Knowing what a proper quote should contain and which questions to ask puts you in control from the start.
What Should Be in a Proper Quote
A clear, trustworthy quote from a packers and movers company should include the following details:
- The exact pickup address and delivery address
- The scheduled date and time of the move
- The services included — packing, loading, transport, unloading, and unpacking
- The cost of packing materials, if they are not included in the service price
- The type of vehicle being used and its capacity
- Any additional charges for stairs, lifts, or long carry distance
- The total amount payable and the advance amount required to confirm the booking
If the quote mentions only a single total figure with no breakdown, ask for an itemised version before you agree to anything.
Common Hidden Charges to Ask About
Some companies advertise a low base price but add charges that were never mentioned in the initial quote. Always ask about these specifically:
- Packing materials: Some companies charge separately for boxes, bubble wrap, and tape. Confirm whether these are included in the quote.
- Floor charges: Moving items from or to upper floors without a lift can cost extra. Ask if this applies to your home.
- Disassembly and reassembly charges: Taking apart a bed or wardrobe and reassembling it at the destination may not be included unless you ask for it specifically.
- Toll and fuel charges: Some companies charge these separately. Ask if the quote covers the full journey cost.
- Delayed delivery charges: If your goods go to a warehouse before delivery, there may be a storage charge for every additional day.
Questions to Ask Before You Confirm a Booking
- Is packing labour included in this price?
- Are packing materials charged separately?
- Are there any floor charges or lift charges?
- Does the price include disassembly and reassembly of furniture?
- Are tolls and fuel included in the transport cost?
- Is transit insurance included or is it an add-on?
- What happens if the delivery is delayed — are there extra charges?
Get the Quote in Writing
A verbal quote is easy to change later. Always ask for the quote in writing — as an email, a message, or a printed document. A written quote is your reference if there is any dispute on moving day. It also shows that the company takes its commitments seriously.
Compare at Least Three Quotes
Do not book based on one quote. Get written quotes from at least three companies for the same move. Compare what each includes and what each charges extra for. The cheapest quote is not always the best value — the quote with the clearest breakdown and the fewest hidden conditions is usually the safest choice.
