Last updated: August 12, 2026
Vision Packers and Movers ("we", "our", "us") provides professional packing and moving services across India and operates the website https://www.visionpackersandmovers.in. This Privacy Policy explains what personal information we collect when you visit our website or book a move with us, how we use it, who we share it with, and what your rights are.
We have written this policy in plain English so it is easy to understand. If you have questions at any point, contact us — details are at the bottom of this page.
Vision Packers and Movers is a professional moving company operating across 85+ cities in India. We provide end-to-end relocation services including home shifting, office shifting, car and bike transport, packing, storage, and goods transport. In cities where we have our own operations team, our staff handle your move directly. In other cities, we work with trained and vetted service partners who operate under our supervision and quality standards. In all cases, you deal with Vision Packers and Movers — we handle your booking, payment, and service quality end to end. For damage or loss during transit, protection depends on whether you opted for transit insurance at the time of booking — see our Terms and Conditions for full details.
We collect two types of information: what you tell us directly, and what is recorded automatically when you use our website.
| What We Collect | Why We Need It |
|---|---|
| Your Name | So our team and your assigned crew know who to contact |
| Mobile Number | Our primary way to confirm your booking, share updates, and stay in touch on move day |
| Email Address | To send your booking confirmation, invoice, and move summary |
| Pickup & Delivery Address | To plan the move route, assign the right crew, and estimate truck size |
| Move Date | To schedule our team or service partner and arrange the truck |
| Home / Office Size | To estimate the number of boxes, packing materials, and truck size needed |
| Type of Service | Home shifting, car transport, storage, etc. — to assign the right specialist team |
| Special Items | Piano, aquarium, heavy machinery, antiques — items that need special handling or equipment |
| Messages You Send Us | Via contact form, WhatsApp, or email — kept for customer service records |
When you browse our website, our system records some technical data to help us improve:
In cities where we operate through trained service partners, we share your name, phone number, address, and move details with the assigned partner so they can carry out your move. These partners are contracted to handle your data confidentially and to use it only for completing your move. They may not contact you for unrelated purposes or share your data with anyone else.
We may disclose your information if required by a court order, government authority, or applicable Indian law (including the IT Act 2000 and DPDPA 2023). We will notify you where legally permitted.
We run our own first-party analytics system. We do not use Google Analytics, Meta Pixel, or any third-party advertising tracker. Your browsing data stays on our servers and is never shared with advertising companies.
Our analytics records anonymised data: which pages you visit, which buttons you click, what device you use, and an anonymised IP address. This data cannot be linked back to your name or phone number.
| Cookie | Purpose | Duration |
|---|---|---|
_vpm_sid | Session tracking for our analytics (anonymised) | 30 minutes |
PHPSESSID | Standard PHP session for form security | Browser session |
We do not use advertising or remarketing cookies. You can disable cookies in your browser settings, though this may affect how our booking form works.
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking and move records | 5 years | GST and business records compliance |
| Contact form messages | 2 years | Customer service records |
| Invoices and payment records | 7 years | Tax law (Income Tax Act) |
| Anonymous analytics data | 2 years | Website improvement |
After the retention period, we securely delete or anonymise your data. You can request earlier deletion by emailing us — we will action it within 30 days, except where we are legally required to retain it.
Under India's Digital Personal Data Protection Act, 2023 (DPDPA), you have these rights:
Ask us what data we hold about you and get a copy.
Ask us to fix inaccurate or outdated information.
Ask us to delete your data. We will do this within 30 days unless legally required to keep it.
Stop marketing messages by replying "STOP" or emailing us.
Nominate someone to exercise your rights on your behalf.
File a complaint with India's Data Protection Board if we mishandle your data.
To exercise any right, email [email protected] with subject "Data Rights Request". We respond within 30 days.
Our services are for adults (18+). We do not knowingly collect data from anyone under 18. If you believe a minor submitted information through our site, contact us and we will delete it promptly.
Our site may link to third-party websites (e.g. Google Maps, government portals). Once you leave our website, this Privacy Policy does not apply. We recommend reviewing the privacy policy of any external site you visit.
When we make significant changes, we will update the "Last updated" date, post a notice on our homepage for at least 14 days, and email affected customers where the change impacts how we use their data. Continuing to use our website after the update means you accept the revised policy.
For privacy questions, data requests, or concerns: